{"id":4580,"date":"2026-06-03T00:10:58","date_gmt":"2026-06-02T21:10:58","guid":{"rendered":"https:\/\/gindigold.com\/faq\/"},"modified":"2026-06-04T14:43:35","modified_gmt":"2026-06-04T11:43:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/gindigold.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"faq-wrap\">\n<div class=\"faq-ac\"><button class=\"faq-h\" type=\"button\" onclick=\"faqT(this)\">How long does shipping take?<span class=\"faq-i\">+<\/span><\/button><\/p>\n<div class=\"faq-b\">\n<p>Home delivery arrives within 3 to 5 business days, and it&#8217;s free on every order. You can also pick up your order from our store in Kfar Chabad at no cost.<\/p>\n<\/div>\n<\/div>\n<div class=\"faq-ac\"><button class=\"faq-h\" type=\"button\" onclick=\"faqT(this)\">What is the return and exchange policy?<span class=\"faq-i\">+<\/span><\/button><\/p>\n<div class=\"faq-b\">\n<p>You can return or exchange any item within 14 days of receipt, as long as it&#8217;s in new condition and in its original packaging. Custom-made or engraved items cannot be returned. For more details, see our <a href=\"https:\/\/gindigold.com\/en\/terms-conditions-and-return-policy\/\">return policy<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"faq-ac\"><button class=\"faq-h\" type=\"button\" onclick=\"faqT(this)\">Do the pieces come with a warranty?<span class=\"faq-i\">+<\/span><\/button><\/p>\n<div class=\"faq-b\">\n<p>Yes. Every item comes with a warranty according to its type, and with elegant gift packaging. Gold and diamond jewelry is accompanied by a Gindi Gold warranty and authenticity certificate.<\/p>\n<\/div>\n<\/div>\n<div class=\"faq-ac\"><button class=\"faq-h\" type=\"button\" onclick=\"faqT(this)\">Can I order a custom-made or engraved piece?<span class=\"faq-i\">+<\/span><\/button><\/p>\n<div class=\"faq-b\">\n<p>Absolutely. We specialize in custom design and engraving. Contact us and we&#8217;ll be glad to guide you through the process, from the idea to the finished piece.<\/p>\n<\/div>\n<\/div>\n<div class=\"faq-ac\"><button class=\"faq-h\" type=\"button\" onclick=\"faqT(this)\">How is the Rebbe&#8217;s Coin set into a piece?<span class=\"faq-i\">+<\/span><\/button><\/p>\n<div class=\"faq-b\">\n<p>You bring us the coin you received, and we design a gold frame for it and set it by hand with the utmost care. You can choose a classic frame, a diamond-set frame, or a custom design. For details, see the <a href=\"https:\/\/gindigold.com\/en\/rebbe-coin\/\">Rebbe&#8217;s Coin<\/a> page.<\/p>\n<\/div>\n<\/div>\n<div class=\"faq-ac\"><button class=\"faq-h\" type=\"button\" onclick=\"faqT(this)\">Is payment on the site secure?<span class=\"faq-i\">+<\/span><\/button><\/p>\n<div class=\"faq-b\">\n<p>Yes. All transactions are carried out in a secure, encrypted environment, and you can pay by credit card and other payment methods shown at checkout.<\/p>\n<\/div>\n<\/div>\n<div class=\"faq-ac\"><button class=\"faq-h\" type=\"button\" onclick=\"faqT(this)\">How do I know my ring size?<span class=\"faq-i\">+<\/span><\/button><\/p>\n<div class=\"faq-b\">\n<p>You can measure an existing ring that fits you, or come to the store for a precise measurement. We&#8217;re also happy to help determine the right size by phone.<\/p>\n<\/div>\n<\/div>\n<div class=\"faq-ac\"><button class=\"faq-h\" type=\"button\" onclick=\"faqT(this)\">How do I keep my jewelry shining?<span class=\"faq-i\">+<\/span><\/button><\/p>\n<div class=\"faq-b\">\n<p>We recommend storing each piece separately, avoiding contact with perfumes and chemicals, and cleaning gently with a soft cloth. We expand on this on the <a href=\"https:\/\/gindigold.com\/en\/tips-articles\/\">Tips &#038; Articles<\/a> page.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"faq-cta\" style=\"text-align:center;margin-top:36px\">\n<h3>Didn\u2019t find an answer?<\/h3>\n<p>We\u2019ll be glad to answer any question. Contact us and we\u2019ll get back to you shortly.<\/p>\n<p><a class=\"btn btn-light\" href=\"https:\/\/gindigold.com\/en\/contact-us\/\">Contact us<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>How long does shipping take?+ Home delivery arrives within 3 to 5 business days, and it&#8217;s free on every order. You can also pick up your order from our store in Kfar Chabad at no cost. What is the return and exchange policy?+ You can return or exchange any item within 14 days of receipt, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4580","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ - \u05d2\u05d9\u05e0\u05d3\u05d9 \u05d2\u05d5\u05dc\u05d3 \u05ea\u05db\u05e9\u05d9\u05d8\u05d9\u05dd<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gindigold.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"How long does shipping take?+ Home delivery arrives within 3 to 5 business days, and it&#8217;s free on every order. 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