Every piece of jewelry at Gindi Gold Jewelry is selected and crafted with great care and love, with attention to every detail – from the unique design, through the high quality, to the perfect finish. This page sets out the full warranty terms for jewelry and watches, and our exchange and return policy.
Jewelry Warranty
- Every gold and/or stone-set jewelry item purchased at Gindi Gold Jewelry is covered by a full warranty against any defect in material and/or workmanship for a period of 12 months from the date of purchase, excluding loss of the item or any part of it.
- The warranty does not cover damage caused by improper and/or unreasonable use of the item, including breakage, knocks, scratches, or wear of plating.
- Any treatment of the item by a party not authorized by the company will release the company from warranty and service obligations.
- The warranty on the setting of diamonds/stones is valid during the warranty period only if no damage and/or breakage was caused to the prong in which the diamond/stone is set – including cases where the customer was unaware that the item was knocked or damaged.
- Do not spray perfume, alcohol, cosmetics, or chemicals on jewelry, pearls, or stones.
- Remove jewelry before sleeping and/or performing any physical work or activity that could damage it, and place it on a soft, safe surface so it does not fall or get scratched.
- Do not shower with your jewelry or wear it in the sea/pool.
- No warranty is provided on repairs, re-plating of jewelry, or coins.
Watch Warranty
- Every watch purchased at Gindi Gold Jewelry is covered by a full warranty for 12 months from the date of purchase.
- The watch warranty covers the proper functioning of the movement only. There is no warranty against water damage.
- The warranty does not cover the strap, crown, watch case, or glass, nor any damage caused by improper use of the watch: impact/shaking/dropping.
- Any treatment of the watch by a party not authorized by the company will release the company from warranty and service obligations.
Cancellations, Returns & Exchanges
Full cancellation, return, and exchange terms are set out in our Terms & Conditions and Return Policy.
Service, Repairs & Contact
Warranty service and repairs are carried out personally at our Kfar Chabad store, by our in-house goldsmiths. You are welcome to visit us with your jewelry or watch during opening hours, and our team will be glad to take care of you.
Gindi Gold Jewelry · 29 Likutei Sichot St., Kfar Chabad · Tel. 03-9601463 · We are at your service!